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Started by Johan De Borchgrave Oct 19, 2012.
Started by Walter Macuada Sep 6, 2011.
(Please review the white paper for a complete description)
ITIL V3 makes the service catalog central to IT service management implementations. In fact, 22 ITIL processes depend on the service catalog. IT organizations have very high expectations for their service catalog. Unfortunately, many struggle when they go to build their service catalog. There are multiple reasons for this, among them is the lack of standards for… Continue
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