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10th itSMF congress 2010 of itSMF Deutschland e.V.
Event Details
Time: December 6, 2010 at 9am to December 9, 2010 at 5pm
Location: Congress center 'darmstadtium'
Street: Schlossgraben 1
City/Town: Darmstadt, Hessen 64283, Germany
Website or Map: http://www.itsmf.de/kongress2…
Phone: +49 700-02 02 2001
Event Type: pre-workshops, congress, post-workshops
Organized By: itSMF Deutschland e.V., Hans-Peter Froeschle
Latest Activity: Jun 17, 2010
Event Description
Motto: "ITSM - FIT for innovation"
Keynotes
- Organizing for Service Excellence
- Development of ITSM from the CIO's perspective
- What comes after ITIL V3?
- ITSM Trends 2011/12
Streams
1. IT Industrialization accomplished
2. Value-oriented controlling in ITSM
3. Customer enthusiasm
4. ITSM wisdom - lessons learnt
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