Service Portfolio and Catalog Language

Public review site for SPACL documents.

Paul G. Huppertz
Paul G. Huppertz
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  • Walluf, Hessen
  • Germany

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Paul G. Huppertz's Discussions

Service Utility & Service Warranty mapped to the 12 standard service attributes
3 Replies

According to ITIL V3, a service can be described by- service utility, i.e. fitness for purpose or what the triggering service consumer receives- service warranty, i.e. fitness for use or how it will…Continue

Started this discussion. Last reply by Paul G. Huppertz Jan 14, 2010.

Service = System?
5 Replies

In the glossaries of ITIL V2 books, you'll find the definition:"Service: One or my IT systems that enable a business process."This suggests that a service is an IT system and viceversa which is…Continue

Started this discussion. Last reply by Paul G. Huppertz Aug 25, 2010.

 

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Walter Macuada and Paul G. Huppertz are now friends Sep 11, 2011
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ROSE left a comment for Paul G. Huppertz
rose.realbaby@yahoo.comHELLOMy name is miss Rose i saw your profile today at(www.spacl.info) and fund you worthy to be mine as some one  whom i can lay on his arms as long as love is concern, caring and teasing you all the nightlong and ,l will…
Jul 26, 2011
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Paul G. Huppertz replied to Paul G. Huppertz's discussion 'Service = System?'
Just in case someone wants to doublecheck the referenced groundbreaking misconcepting in ITIL, please find attached the 'systemized' version of the ITIL V3 volume 'Service Design'. 'Systemized' means that in the…
Aug 25, 2010
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Webinar series 'service@ducation' starting September 21, 2010 at Webinar-/smeeting-Room

September 21, 2010 from 4pm to 5pm
The 12-pieces webinar series 'service@education' (given in German) will be free of charge and deal with the basics of service identification, service specification, service cataloging, service conceiving, service commissioning, service delivering, service pricing and service revenueing.
Event posted by Paul G. Huppertz Aug 23, 2010
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1st congress 'Servicialisierung / Servicialisation' at Hotel Esperanto

November 8, 2010 at 10am to November 10, 2010 at 4:45pm
The congress 'Servicialisierung / Servicialisation' deals with appropriate approaches, methods and concepts for reliable, efficient and paying service delivery. There will be given some inspiring lectures on conducting service delivery, service quality and service economics. The highlights are the presentation of the ServLab and the explanation of the service specification with the 12 standard service attributes. In a podium discussion at the end of each day, the audience may argue with all the…See More
Event posted by Paul G. Huppertz Aug 20, 2010
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10th itSMF congress 2010 of itSMF Deutschland e.V. at Congress center 'darmstadtium'

December 6, 2010 at 9am to December 9, 2010 at 5pm
Motto: "ITSM - FIT for innovation"Keynotes- Organizing for Service Excellence- Development of ITSM from the CIO's perspective- What comes after ITIL V3?- ITSM Trends 2011/12Streams1. IT Industrialization accomplished2. Value-oriented controlling in ITSM3. Customer enthusiasm4. ITSM wisdom - lessons learntSee More
Event posted by Paul G. Huppertz Jun 17, 2010
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Paul G. Huppertz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'
Hi Rodrigo, the approach, I have explained is about clearly, completely and concisely specifiying ICT-based services and building a service catalog with service offerings based on the specifications with the 12 standard service attributes. Please…
Feb 18, 2010
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Paul G. Huppertz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'
The Business Service Catalogue contains the list of the clear, complete & concise specifications of the offered ICT-based Business Support Services (ICTBSS) with their particular 12 service attributes. From this list, the Service Customers may…
Feb 3, 2010
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Paul G. Huppertz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'
For services, there is only one kind of "use case": An authorized Service Consumer trigger a service which requires the service specific bundle of benefits to be rendered explicitly to this triggering service consumer. This service…
Feb 3, 2010
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Paul G. Huppertz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'
As every other catalogue, the Service Catalogue must be presented by the accountable service provider to the intended group of service customers, so that they can pick and commission the Business Servies or better written: the ICT-based Business…
Feb 3, 2010
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Paul G. Huppertz replied to Toon Van Hauwermeiren's discussion 'RequestableOffering / RequestableOfferingBundle'
Such a bundle of service contributions must be aggregated in the course of a real time transaction which is triggered by a service consumer, e.g. by hitting the 'Send' button in his e-mail client software. This service trigger must kick…
Feb 3, 2010
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Paul G. Huppertz replied to Toon Van Hauwermeiren's discussion 'RequestableOffering / RequestableOfferingBundle'
The Requestable( Service Offering, i.e. the business relevant ICT-based Business Support Service (ICTBSS) can be completely, consistently & concisely specified by meams of the 12 standard service attributes. 01 Service Consumer Benefits 02…
Jan 29, 2010
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Paul G. Huppertz replied to Paul G. Huppertz's discussion 'Service = System?'
Any service offering can be completely, consistently & concisely specified by means of the 12 standard service attributes which are explained in the following Wikipedia entry s.…
Jan 29, 2010
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Paul G. Huppertz replied to Paul G. Huppertz's discussion 'Service Utility & Service Warranty mapped to the 12 standard service attributes' Jan 14, 2010
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Rodrigo Flores replied to Paul G. Huppertz's discussion 'Service = System?'
Paul, Again, my complete reply on your suggestion of twelve attributes is in this thread here. Our job with SPACL is reduce ambiguity and the create data structures that can be interchanged between systems and parties. So my question is: does…
Jan 13, 2010
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Rodrigo Flores replied to Paul G. Huppertz's discussion 'Service Utility & Service Warranty mapped to the 12 standard service attributes'
Paul, See my answer to your first part in the other thread.
Jan 13, 2010

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At 7:11am on July 26, 2011, ROSEROSE said…
rose.realbaby@yahoo.com
HELLO
My name is miss Rose i saw your profile today at(www.spacl.info) and fund you worthy to be mine as some one  whom i can lay on his arms as long as love is concern, caring and teasing you all the nightlong and ,l will also like to know you the more,and l want you to send an email to my email address (rose.realbaby@yahoo.com) so l can give you my picture for you to know whom l am. Here is my email address I believe we can move from here! I waiting for your mail to my email address above. miss Rose
(Remember the distance or color does not matter but love matters a lot in life)
At 1:06am on January 4, 2010, Peter BergmannPeter Bergmann said…
nice, o meet you here ...
 
 
 

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