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Rodrigo Flores

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What uses cases should SPACL cover?
9 Replies

Started this discussion. Last reply by Paul G. Huppertz Feb 18, 2010.

SPACL White paper ready for review here
6 Replies

Started this discussion. Last reply by Paul G. Huppertz Jan 8, 2010.

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Rodrigo Flores replied to Tony Spillard's discussion 'SPACL status ?'

Thank you. I removed the SPAM. The next step is for the SPACL consortium to release the draft schema and documentation. We are hard at work on this. As we want generate a useful standard, work was added to create example uses of the schema and that…

Sep 8, 2010

Paul G. Huppertz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

Hi Rodrigo, the approach, I have explained is about clearly, completely and concisely specifiying ICT-based services and building a service catalog with service offerings based on the specifications with the 12 standard service attributes. Please…

Feb 18, 2010

Rodrigo Flores replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

Paul, I think the theoretical framework you advocate, while useful, it's somewhat orthogonal to the SPACL work. We are working on three definitions. I'd love to get feedback on those elements and attributes.

Feb 17, 2010

Paul G. Huppertz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

The Business Service Catalogue contains the list of the clear, complete & concise specifications of the offered ICT-based Business Support Services (ICTBSS) with their particular 12 service attributes. From this list, the Service Customers may…

Feb 3, 2010

Paul G. Huppertz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

For services, there is only one kind of "use case": An authorized Service Consumer trigger a service which requires the service specific bundle of benefits to be rendered explicitly to this triggering service consumer. This service…

Feb 3, 2010

Paul G. Huppertz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

As every other catalogue, the Service Catalogue must be presented by the accountable service provider to the intended group of service customers, so that they can pick and commission the Business Servies or better written: the ICT-based Business…

Feb 3, 2010

Sandra Daly replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

Use Case: Company A has a Standard Service Offering with a fixed capacity of X and standard support, however the customer has the option of 'uplifting' both the capacity and support through set options. example: option 1 x2 capacity,…

Jan 27, 2010

David Moskowitz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

Rodrigo, Thank you for your response. My point about filtering was in regard to the TSC and BSC. The introduction of a service into the catalog needs to include attributes that allow the filtered view of either TSC or BSC. Since the service…

Jan 22, 2010

Rodrigo Flores replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

Thanks David. I will take deeper look at this next week. I also recommend the object model, which is the meat of the thing. For now, I'd say... yes, nitpick is allowed and encouraged. A few answers. Goal is to be able to model both technical…

Jan 22, 2010

David Moskowitz replied to Rodrigo Flores's discussion 'What uses cases should SPACL cover?'

Maybe I'm missing something (or nit picking). re: White Paper section titled: What is a Service Catalogue? ... The first sentence of the of the 2nd paragraph in the section uses some of the language from the Service Strategy book…

Jan 19, 2010

What uses cases should SPACL cover?

If you look at the whitepaper, we outline the main use cases the group has chosen to tackle.The SPACL consortium has reviewed a variety of use cases presented by its members for consideration. This section details the three major use cases that SPACL consortium has decided to address in its first phase.In these four examples, BigCo is a large company with an internal IT…See More

Discussion posted by Rodrigo Flores Jan 15, 2010

9 Comments

Rodrigo Flores replied to Paul G. Huppertz's discussion 'Service = System?'

Paul, Again, my complete reply on your suggestion of twelve attributes is in this thread here. Our job with SPACL is reduce ambiguity and the create data structures that can be interchanged between systems and parties. So my question is: does…

Jan 13, 2010

Rodrigo Flores replied to Paul G. Huppertz's discussion 'Service Utility & Service Warranty mapped to the 12 standard service attributes'

Paul, See my answer to your first part in the other thread.

Jan 13, 2010

Rodrigo Flores replied to Reg Lo's discussion 'Can the model do the following?'

Paul, thanks again for your contribution. It does a good job of highlighting how many different ways we think about service. Categories are very important part of a service catalog. And if a service offering is akin to a product offering, then in…

Jan 13, 2010

Rodrigo Flores replied to Reg Lo's discussion 'Can the model do the following?'

Reg, thanks for the question. We are now back from holidays and we'll be engaging more. You ask some excellent questions. And they require that I set the stage for how we are thinking about in the SPACL work. I just wrote this for Paul Huppertz…

Jan 13, 2010

Rodrigo Flores replied to Paul G. Huppertz's discussion 'Service Utility & Service Warranty mapped to the 12 standard service attributes'

Paul, Thank you for your thoughtful feedback. This is very useful to think about; and it's exactly what we hoped for from the community. Clearly, you care about this subject deeply and have strong opinions about service definitions. So let me…

Jan 13, 2010

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At 4:06am on August 20, 2009, Carlos José Maia Teixeira said…: Hello Rodrigo,

first of all, thanks for acceptance of my request. I hope strongly so support all discussions and reviews as well.

Best Regards,

Carlos Teixeira